Shipping Policy

Last updated on April 18, 2025

I. Order Processing

1. Processing Time

  • Following payment verification, all standard orders and most customized clothing items will be processed within 1 - 3 business days.
  • Orders with specialized requirements, such as unique fabric choices or intricate designs, may require 5 - 7 business days to ensure quality craftsmanship.

2. Order Confirmation

  • Once your order has been fully processed, you will receive an email confirmation that comprehensively details your order, including item descriptions, quantities, prices, and an estimated shipping date.
  • In the event of any unforeseen issues or delays with your order, our dedicated customer service department will promptly reach out to you to provide updates and potential solutions.

II. Shipping Methods and Estimated Delivery Times

1. Standard Shipping

  • Cost: Free standard shipping is available for orders that meet a certain amount threshold. The shipping fee for orders not meeting the free - shipping criteria will be calculated based on individual order details.
  • Destination: This shipping method is available to the majority of countries across the globe.
  • Estimated Delivery: Delivery is estimated to take between 10 - 15 days. However, please note that actual delivery times may vary depending on factors such as the destination country's customs processing procedures, local postal service efficiency, and any potential unforeseen circumstances.

2. Express Shipping

  • Cost: The cost and specific arrangements for express shipping are subject to multiple factors and can vary. Please contact our customer service department via jingzeer001@gmail.com for detailed information regarding the fee and service availability.
  • Destination: Express shipping is available to major cities in select countries. The availability of this service is subject to the specific regulations and capabilities of the destination region.
  • Estimated Delivery: With express shipping, your order is expected to be delivered within 5 - 9 days. Please be aware that this service may not be available in all areas, and we recommend checking the availability at the time of checkout.

III. Shipping Carrier

We have established partnerships with reputable international shipping carriers, including DHL, FedEx, UPS, as well as local postal services. Our selection of the specific carrier for your order will be based on your shipping address and the chosen shipping method. This ensures that your order is entrusted to a reliable and efficient delivery service, guaranteeing safe and timely arrival.

IV. Shipping Address

1. Accuracy

  • It is your responsibility to provide a correct and complete shipping address. Any delays or non - delivery resulting from incorrect or incomplete address information provided by you will not render us liable.
  • We recommend double - checking your address details before finalizing your order to avoid any potential issues.

2. Address Changes

  • Once an order has been processed and dispatched, we cannot guarantee that we will be able to change the shipping address. However, if you need to make an address change before the order is shipped, please contact our customer service team immediately. While we will make every effort to assist you, there is no assurance that the change can be successfully implemented.

V. Customs and Duties

1. Responsibility

  • Customers are fully responsible for all customs duties, taxes, and any other charges imposed by the destination country upon import.
  • These charges are typically determined by the customs authorities in your country, based on factors such as the value, weight, and type of goods.

2. Notification

  • Due to the complexity and variability of customs regulations across different countries, we are unable to predict the exact amount of customs duties or taxes you may be required to pay.
  • If you have any questions regarding potential customs charges, we strongly recommend contacting your local customs office before placing an order. This will help you to better understand and plan for any additional costs associated with your purchase.

VI. Lost, Damaged, or Missing Packages

1. Lost Packages

  • If your package is reported lost in transit, please contact us within 7 days of the estimated delivery date. Our team will collaborate closely with the shipping carrier to conduct a thorough investigation.
  • If the package is confirmed lost, we will, at your preference, either reship the order or issue a full refund.

2. Damaged Packages

  • In the event that you receive a damaged package, please immediately take clear photos of the damaged item and the packaging.
  • Contact our customer service department within 7 days of receipt, and we will assist you in resolving the issue. This may involve providing a replacement item, a partial refund, or other appropriate solutions based on the nature and extent of the damage.

3. Missing Items

  • If you notice that an item is missing from your order, please contact us within 7 days of receipt. We will carefully verify your order details and, if necessary, promptly send you the missing item or issue a refund for the missing item.

VII. Shipping Policy Updates

We reserve the right to update or modify this shipping policy at any time. Any changes will be prominently posted on our website. It is your responsibility to periodically review this policy to ensure that you are aware of the current terms and conditions. By placing an order with us, you agree to be bound by the most recent version of our shipping policy.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at jingzeer001@gmail.com. Our team is available to assist you during our regular business hours and will strive to provide you with prompt and satisfactory responses.